Privacy Policy – Clockwork HVAC Inc.

Effective Date: August 28, 2025

Clockwork HVAC Inc. ("we," "our," or "us") is committed to protecting the privacy of our customers and ensuring that personal information is handled responsibly and in accordance with Ontario and Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers.

1. Information We Collect

We collect personal information from you in the course of providing our services. This may include:

Contact Information: Name, address, phone number, email address
Service Information: Equipment details, service history, appointment preferences
Billing Information: Payment details, transaction history (processed through QuickBooks)
Communication Preferences: Newsletter subscriptions, marketing opt-ins
Online Data: Interactions with our website, ads, and social media platforms (Meta, Google)
Other: Any information voluntarily provided when communicating with our team

2. How We Collect Information

We collect personal information through the following means:

Service and installation booking platforms (e.g., Housecall Pro)
Invoices and payment processing (QuickBooks)
Communications via email (Gmail), phone calls, text messages, and website forms
Online advertising and analytics (via Meta Ads, Google Local Service Ads, etc.)
Physical marketing (e.g., postcards, flyers, or mail-outs)

3. How We Use Your Information

We use your personal information for purposes including:

Providing HVAC installation, maintenance, and repair services
Managing appointments and service reminders
Processing payments and issuing receipts
Sending newsletters, seasonal promotions, service updates, and surveys
Responding to inquiries or service requests
Conducting customer satisfaction follow-ups
Complying with legal and regulatory requirements

4. Marketing Communications

We may use your information to send you:

Electronic communications (e.g., email newsletters, promotions)
Text messages or phone calls for appointment reminders or urgent updates
Mail-outs, including flyers, postcards, or service reminders

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in email newsletters
Responding “STOP” to text messages
Contacting us directly at info@clockworkhvac.com

Please note that we may still send you important service-related communications (e.g., invoices, safety recalls, or service reminders) even if you opt out of marketing.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers strictly for the purposes outlined above, including:

QuickBooks (billing and accounting)
Housecall Pro (job scheduling, service history, and billing)
Google Workspace (email, cloud storage, internal communication)
Meta and Google Ads (advertising and analytics)

These third parties are required to maintain confidentiality and comply with applicable privacy regulations.

6. Data Storage and Security

Your information is stored securely using trusted platforms like Google Workspace, Housecall Pro, and QuickBooks. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the right to:

Access your personal information we hold
Request corrections to inaccurate information
Withdraw your consent for specific uses
Ask us to stop certain forms of communication

To exercise your rights, contact us at:

📧 info@clockworkhvac.com
📞 613-858-7757
📬 188 Jessups Falls Road, Plantagenet, ON K0B 1L0

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be revised accordingly.